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What if Pre-order is not available on my flight?

If you are not flying on an eligible international flight, we do offer selected items (excluding alcohol and items marked Travel Exclusive) listed in the current Jetstar Duty Free range which are available to you via our home delivery service. Home delivery items are only available from the current range and can only be delivered to customers residing within Australia.

Selected items (excluding alcohol and Travel Exclusives) are available to purchase at the adjusted price to include any applicable duty 5%, GST 10%, and a $A25 postage fee. As the items carried by Alpha Flight Services on behalf of Jetstar Duty Free are carried 'underbond', we are required by law and Australian Customs to apply duty, taxes and relevant bond fees to all 'underbond' items delivered post-flight. Please note that ‘bonded’ items will require an additional $A45 Australian Customs release fee. 

For Home Delivery enquiries please contact:

Jetstar Duty Free Customer Service
P.O Box 1006 Mascot, NSW 2020, Australia 
Monday to Friday 9am – 4pm AEST / AEDT
Phone 1800 013 639 within Australia 
Email jetshop@alphaflight.com.au