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Returns & Exchanges


Jetstar Duty Free purchases come with a ‘money back’ guarantee. All returned products, 
except where required by law, must be  returned:

 - Within 28 days of purchase with proof of purchase, unused, undamaged and with the original wrapping. 

 Where applicable, please direct returns to Jetstar Duty Free Customer Service


Jetstar Duty Free Customer Service
P.O Box 1006 Mascot, NSW 2020, Australia 
Monday to Friday 9am – 4pm AEST 
Phone 1800 013 639 within Australia 

If you change your mind, return postage of unwanted products is at your own cost and will not be reimbursed by Jetstar or Alpha Flight Services. If you request an exchange; then duty, taxes and a A$25 handling fee will apply. 
For  faulty products, we will happily organise a refund (in the form of your initial payment method) or a replacement, in which case we will pay all duty, taxes and postage. 

Please note that it is your responsibility to ensure that returned products are adequately packaged to prevent damage during transit. Make sure to retain your proof of purchase for postage as Alpha Flight Services cannot accept responsibility for any items that are lost in transit. 

Warranty: All products are covered by a minimum one year warranty from date of purchase. Receipt must be shown as proof of purchase. 

Disclaimer: The information contained on this site is provided in good faith. To the best of our knowledge, the information is accurate and current. However, Alpha Flight Services Pty Ltd ABN 89 064 142 418 (“Alpha”), Jetstar and their related bodies corporate (as defined in the Corporations Act 2001), any of their directors, officers, employees, consultants or shareholders do not make any warranty as to the accuracy or completeness of the information on this site or that any of the products will meet your requirements. To the fullest extent permitted by law, Alpha and Jetstar exclude all warranties implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Limitation of Liability: any liability of Alpha, Jetstar or their related bodies corporate (as defined in the Corporations Act 2001) in connection with this site and any goods supplied to you will, to the maximum extent permitted by law, at our election, be limited to: (i) the replacement of the goods or the supply of equivalent goods; or (ii) the payment of the cost of replacing the goods or of acquiring equivalent goods. Age recommendations for toys shown are supplied by the manufacturer or supplier and are not the responsibility of Alpha Flight Services or Jetstar.