Returns and Exchanges
Jetstar Duty Free purchases come with a ‘money back’ guarantee. All returned products,
Jetstar Duty Free Customer Service
P.O Box 1006 Mascot, NSW 2020, Australia
Monday to Friday 9am – 4pm AEST
Phone 1800 013 639 within Australia
For faulty products, we will happily organise a refund (in the form of your initial payment method) or a replacement, in which case we will pay all duty, taxes and postage.
Warranty: All products are covered by a minimum one year warranty from date of purchase. Receipt must be shown as proof of purchase.