- How does Jetstar Pre-order work?
How does Jetstar Pre-order work?
If you are flying on an eligible international Jetstar flight then you can pre-order your favourite Duty Free items and have them delivered to your seat onboard - it's all about convenience!
Jetstar Pre-order is available to order online at least 2 working days in advance of your eligible international Jetstar flight. You can pre-order items if you are flying on an international Jetstar-operated flight departing from or arriving into Sydney, Melbourne, Cairns, Gold Coast (Coolangatta) or Brisbane (excluding flights between Cairns & Denpasar (Bali), between Australia & New Zealand, and between Australia & Fiji).
Once you place your order online, your duty free items will be delivered straight to your seat onboard your flight. Please print your receipt and ensure you take your receipt onboard your flight. If you forget to bring your receipt, you will be asked to show your passport and boarding pass. Upon delivery of your pre-order, you will be required to sign the pre-order report as confirmation of receipt of the item(s).
If you have less than 2 working days until your flight, don't worry Jetstar Duty Free is also available to purchase onboard Jetstar-operated international flights departing and arriving to and from Sydney, Melbourne, Cairns, Gold Coast (Coolangatta) and Brisbane (excluding flights between Cairns & Denpasar (Bali), between Australia & New Zealand, and between Australia & Fiji) - however due to cart limitations we carry limited stock quantities onboard. That's why it's a great idea to pre-order your favourite items in advance.
Remember pre-order is only available to order at least 2 working days before you fly.
You must be over the age of 18 years to place online alcohol pre-orders. All pre-orders containing liquor will need to be age-verified on board. Your flight attendant will ask to see your passport and boarding pass in order to complete the pre-order. We are unable to deliver your pre-order without valid age-verification.
Please note that due to responsible service of alcohol requirements, alcohol purchased from either the Jetstar Duty Free or Jetstar Pre-order range cannot be consumed on board.
For full security information regarding Liquids, Aerosols and Gels and transiting through Australia, please visit www.travelsecure.infrastructure.gov.au