How do I change my Pre-order?
Changing your Pre-order
Please contact the Jetstar Duty Free Customer Service team on 1800 013 639 or email firstname.lastname@example.org to change your pre-order. Changes to your pre-order are permitted prior to departure provided that you give a minimum of 2 working days notice of any changes. However, all changes will incur a 5% (of your total order) handling and processing fee. Changes to your pre-order requested with less than 2 working days prior notice to departure may result in cancellation of your pre-order.
Flight Changes and Pre-order
In the event that you change your flight details after an order has been placed, you must contact the Jetstar Duty Free Customer Service team on 1800 013 639 or email email@example.com to advise us of your new flight details. Flight changes will be treated in the same way as other changes to your pre-order and the above terms and conditions under the heading ‘Changing your pre-order’ will also apply to flight changes. Failure to notify us of flight changes will lead to non-delivery and cancellation or delivery charges. In cases where your flight details have been changed by Jetstar, we will fulfil your pre-order (time permitting) or refund you in full.